Terms of Business
Steph Rilhac will fully explain the treatment and the procedures involved. All information disclosed during consultations/treatments shall remain confidential. If Steph Rilhac felt obligated to break confidentiality for legal or safety reasons (for example if you are about to cause harm to yourself, others or children) she would inform you and explain why.
The client will need to complete a "new client intake form" for each therapy used including the list all known medical conditions and physical limitations. The client will inform Steph Rilhac of any changes in his/her physical and mental health, medications and treatment, None of the therapies used are meant to be a substitute for medical advice and treatment.
Should the client suffer from any condition that requires a doctor’s permission prior to the treatment but the client chooses not to obtain that permission, the client will not hold Steph Rilhac liable for any consequences related to that condition that may result from the treatment.
REMINDER: Complementary therapies, coaching, BWRT do not take the place of conventional medical treatment. If you are concerned about a serious or urgent condition, please see your GP.
Steph Rilhac reserves the right to refuse intake of a new client or end therapy if she feels unsafe, disrespected or abused or for any other reason that might affect the quality of her treatment/guidance.
The client consents for her/his personal details to be used in line with the administration of her therapy and appointment. This information will be stored securely and is only accessible by her in line with her work. This complies with the provisions of the Data Protection Act 1998.
Contract and terms & conditions will be sent to the client before therapy/sessions/programme begin for signature.
Disclaimer for Soul Clearings
TERMS OF BUSINESS for Soul clearings
Your soul clearing will be treated with care and respect at all times. All information disclosed during email exchange, phone calls or included in soul clearing reports shall remain confidential.
Steph Rilhac has a legal obligation to report to the appropriate authorities any suspicion of terrorism or the abuse of harm of a child. A threat of suicide constitutes an exceptional circumstance where confidentiality has to be reviewed.
Soul Clearings do not take the place of conventional medical treatment. If you are concerned about a serious or urgent condition, please see your GP.
Steph Rilhac will have fully explained the process of a soul clearing and the potential effects following the clearing.
All soul clearing will require to be paid fully in advance via Paypal or BACS.
Steph Rilhac reserves the right to refuse or postpone the soul clearing if she feels physically or energetically uncomfortable.
The Client understands that should she/he suffer from any condition that requires a doctor’s permission prior to the soul clearing such as background in mental illness but is prepared to forego that permission she/he will not hold Steph Rilhac liable for any consequences related to that condition that may result from the clearing. The Client will have fully disclosed to Steph Rilhac all such relevant conditions.
CANCELLATION POLICY for Soul Clearings
All Soul Clearings will require to be paid in advance. Once payment is received, the date of the clearing will be confirmed and a report will be sent straight after by email. The date of the clearing is only provisional as it might change due to the content/energies of a previous clearing or reading. However the reading or clearing will not been postponed more than 48 hours from the indicated date and the client will be informed of the change as soon as it is known.
Cancellation Policy for intuitive coaching sessions
If the cancellation happens at least 48 hours from the date of the session, a full refund will be given. If notice of cancellation is given between 48 and 24 hours before the time of the session, 50% of the full amount will be refunded. Finally if the notice is received less than 24 hours, the full amount of the session will be charged. The refund will be made within 14 days of the date of the client’s notice. The client needs to provide his/her bank details at the time of the notice.